Terms and Conditions.
Introduction
Welcome to Sitiwork, a platform connecting service seekers with service providers across various industries, including hospitality, domestic services, retail, transportation, healthcare, and agriculture. By accessing or using Sitiwork, you agree to comply with and be bound by these terms.
Definitions
"Platform": Refers to the Sitiwork website and mobile application.
"User": Refers to any individual or entity using the platform, including service providers and service seekers.
"Service Providers": Refers to individuals providing services, including but not limited to:
Hospitality and Tourism professionals (cooks, chefs, kitchen helpers, waiters/waitresses, hotel housekeepers, etc.)
Domestic Services professionals (cleaners, maids, housekeepers, nannies, babysitters, caregivers, etc.)
Retail and Customer Service professionals (retail sales associates, cashiers, storekeepers, etc.)
Transportation and Logistics professionals (drivers, delivery drivers, warehouse workers, etc.)
Healthcare professionals (medical assistants, pharmacy assistants, lab technicians, etc.)
Agriculture and Environment professionals (landscapers, farm workers, dairy workers, etc.)
"Service Seeker": Refers to individuals or businesses seeking services through our platform.
Eligibility
Users must be at least 18 years old to use our platform. By using our platform, you represent and warrant that you have the right, authority, and capacity to enter into these terms.
Account Registration
Users must create an account to access certain features of the platform. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account.
Services
Sitiwork provides a platform to connect service seekers with service providers. We do not employ service providers; they are independent contractors. Service seekers are responsible for selecting, hiring, and managing service providers.
Payments
Payment terms and conditions will be outlined in the service agreement between the service provider and the service seeker. Sitiwork may charge a commission or service fee for the use of the platform, which will be disclosed during the booking process. All payments must be made through the platform's payment system.
Cancellations and Refunds
Service seekers may cancel a booking according to the cancellation policy specified at the time of booking. Refunds, if applicable, will be processed according to the platform's refund policy. Sitiwork reserves the right to cancel any booking for reasons including, but not limited to, inappropriate behavior, safety concerns, or breach of these terms.
User Conduct
Users agree to use the platform only for lawful purposes and in a manner that does not infringe the rights of others. Users must not post or transmit any material that is unlawful, offensive, defamatory, or harmful. Service providers must provide services with reasonable care and skill, and service seekers must treat service providers with respect and fairness.
Dispute Resolution
In the event of a dispute between a service provider and a service seeker, Sitiwork will offer mediation services to help resolve the issue. If a resolution cannot be reached through mediation, the dispute may be referred to a mutually agreed-upon arbitration process.
Liability
Sitiwork is not liable for any loss, damage, or injury arising from the use of our platform or services provided by service providers. Service providers and service seekers agree to indemnify and hold Sitiwork harmless from any claims or damages arising from their use of the platform.
Privacy
Our Privacy Policy outlines how we collect, use, and protect your personal information. By using the platform, you agree to the terms of our Privacy Policy.
User Support and Contact Information
For support or to report issues, users can contact us at [support email/phone number]. We aim to respond to inquiries promptly and assist with any platform-related concerns.
Accessibility
We are committed to ensuring our platform is accessible to all users. If you encounter any accessibility issues, please contact us, and we will strive to address them promptly.
Force Majeure
Sitiwork is not liable for any failure to perform its obligations under these terms if such failure is due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, or technical failures.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the content or practices of these sites. Accessing third-party sites is at your own risk.
Marketing and Communication
By using the platform, you consent to receive communications from us, including promotional materials. You can opt out of marketing communications by following the unsubscribe instructions provided.
Feedback and Suggestions
Users can submit feedback or suggestions through the platform. We may use such feedback to improve our services, but we are not obligated to act on any suggestions provided.
International Users
If you access the platform from outside [Your Country/State], you are responsible for complying with local laws and regulations.
Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
Entire Agreement
These terms constitute the entire agreement between you and Sitiwork regarding the use of the platform and supersede any prior agreements or understandings.
Changes to Terms
Sitiwork reserves the right to modify these terms at any time. Changes will be effective immediately upon posting on the platform. Continued use of the platform after any changes constitutes your acceptance of the new terms.
Termination
Sitiwork may terminate or suspend your account and access to the platform at any time, without notice, for conduct that it believes violates these terms or is harmful to other users of the platform.
Governing Law
These terms are governed by and construed in accordance with the laws of [Your Country/State], without regard to its conflict of law principles. Any legal action or proceeding arising under these terms will be brought exclusively in the courts located in [Your City/State].
Intellectual Property
Ownership: Sitiwork owns all rights, title, and interest in the platform, including all related intellectual property rights.
Restrictions: Users must not use, copy, modify, or distribute any part of the platform without prior written consent from Sitiwork.
User-Generated Content
Content Ownership: Users retain ownership of any content they submit, post, or display on or through the platform.
License: Users grant Sitiwork a non-exclusive, royalty-free, worldwide license to use, display, and distribute any content they submit, post, or display on or through the platform.